Kowshik Bhattacharjee

Head of Service Excellence & Patient Engagement Medcare Hospitals and Medical Centres

Kowshik Bhattacharjee comes with 23 years of rich experience, encompassing Hospitality/ BPO & Healthcare Sector. He has been associated with one of the finest brands all like Taj Hotels/ Marriot/ ITC Hotels/ Dell Computers/ Apollo Hospitals & currently with Medcare Hospitals and Medical Centers, as the Head of Patient Experience, which is one of the premium brands of DM Aster Healthcare group in Dubai.

During his tenure with Apollo Hospitals, he institutionalized the concept of Service Excellence in Healthcare and brought about significant best practices from other Service Industries. Few of his projects like Voice of Customer Methodology/ Dial 30/ Tender Loving Care/ AAPIE has been awarded in both domestic and international platforms. He is a well renowned name in the field of Customer Experience in India and has been conferred with the prestigious “Bharat Gaurav Award” in 2017 by Central Ministry.

In his new assignment, he is the Head of Service Excellence and is responsible for creating the Customer Experience framework for Medcare Hospitals and Medical Centres and playing a key role in Transformation. In a span of 2 years, he has been able to accelerate the Service Excellence Transformation in Medcare. Under his leadership Medcare has `been conferred with Gulf Customer Experience Awards for Best Patient Experience & Best CX Team of the Year in Feb 2022. He is a well renowned name in the CX space and features in the leading newspapers of Dubai.

Ishan Singh

Director- Engagement & Retention OSN+

I began my OTT journey seven years ago with Disney+ Hotstar in India. As an early starter in the industry, I was given an opportunity to work and learn from different aspects of the business – from marketing and product to growth. I am currently working as the Director of Engagement & Retention for OSN+ and I am responsible for driving user revenue by improving free trial conversions, enhancing user viewership, managing retention and churn. I started my career in the region with Shahid, which helped me understand how viewers in the MENA region watch content and how they like to pay for their subscription services.

At an early stage in my career, I worked within a brand role with Nissan Motors and gained CVM & engagement experience in Voda-idea, one of the largest telcos in India.

Faten ElAzhary

Head of group customer support, Kamal Osman Jamjoom

Starting my career at Vodafone UK taught me the art of creating strategic business advantages, mastering customer relationships, and developing a world-class support team by adapting new techniques and methodologies to take customer experience to new success levels.

Heading the digital customer service and experience department for the past five years has given me an opportunity to explore the e-commerce world, finding different innovative ways to create a journey for our customers that is exciting, efficient, and caring.

14 years of customer support adopting that relied on "innovation, passion, determination, commitment, and teamwork" being my secret to success while striving to achieve and learn more has been my continuous motivation.

Umesh Chopra

Market Intelligence Manager, Sharjah Coop

Umesh Chopra is an experienced Insights & Analytics professional. Driven by an interest in data- driven decisions, he takes pride in providing the strategic business roadmap to accommodate changing customer and market needs. As a Market Intelligence Manager, his role encompasses Customer Experience, CRM & Loyalty, Pricing/Promotion/Assortment Analytics. With 11+ years of marketeer experience spanning across both agency and client side, Umesh applies principles to practice in the most ideal way.

Rami Zahran

Group Chief Marketing Officer, Saudi German Health

Rami Zahran is the Chief Marketing & Communications Officer (CMO) of Saudi German Health based in the Kingdom of Saudi Arabia. With over fourteen years of experience in marketing and communications and a proven track record in the industry, he is responsible for the company’s marketing, communications, digital, CRM and events activities.

His leadership has been instrumental in the complete transformation of the healthcare group’s brand by executing a complete rejuvenation of its visual identity, communications approach and customer experience, as well as consolidating the brand under one larger healthcare group known as Saudi German Health (SGH). Officially launched in early 2021, the rebranding exercise organizes SGH’s assets under a new brand architecture that increases organizational efficiency and facilitates a much more seamless patient experience. These efforts have significantly improved awareness, brand equity, and revenue performance for the brand across the region.

Throughout his career, Rami’s marketing and leadership skills have driven significant development of the different organizations and industries he has worked in. His contributions in the field of marketing were recognized by VMF Powerlist in 2018, naming him as one of the top marketers in the Middle East.

Prior to joining SGH, Rami served as Director of Marketing, Communications, and Business Development at American Hospital Dubai and held a managerial position within Cleveland Clinic Abu Dhabi’s marketing department. He also worked as Communication Manager at Leo Burnett.

Rami Zahran holds an MSc in International Management for the Middle East and Africa (with distinction) from the University of London and a BBA in Marketing and Advertising from American University in Dubai.

Kartik Bhatt

Chief Operating Officer, Sharaf Retail

P&L LEADERSHIP || OMNICHANNEL RETAIL || STRATEGY II DIGITAL TRANSFORMATION ||
ADVISOR II START-UP INCUBATOR

ADVENTURE HQ II FOREVER 21 II COTTON ON II TYPO II

* Successful Omnichannel Business Leader ( COO ) with 18 + years of PNL Management , Operational Leadership, Retail Strategy & Digital Transformation experience across Ecommerce & Brick N Mortar Retail (Adventure,Fashion & Duty-Free Retail) across GCC, South East Asia & India.
* Entrepreneurial & Startup experience of setting up Fashionara.com in a venture funded fashion & lifestyle E Commerce startup in India with 200+ brands, catering to around 1.3 million shoppers annually.
* Building Adventure & Fashion retail's largest marketplace across GCC with more than 100K products across 5 countries, reaching out to more than 60 million digital shoppers. ( Verve & Adventure HQ)
* Digital Transformation of Sharaf Retail ( Adventure HQ , Forever 21 , Cotton ON , Typo)
* Global Business Development & Expansion experience of setting up & operating Travel & Duty Free business across India, UAE, Malaysia, Indonesia, Poland, UK, Brazil, Caribbean, Oman, Bahrain & Hongkong.
* Retail Coach & advisor to mid size retailers supporting Digital Transformation, Category, Inventory & Operational efficiency optimisation using Retail Analytics & Data Sciences & Overall Business Strategy.
* An avid blogger, and keynote speaker.

ALAA ALSWEILEH

Head of Digital, Samsung

16+ years of Digital, Commerce and Media experience across multiple industries and geographies with a focus on Technology and Data-driven transformations.

Worked with top brands in Consumer Electronics, Telecom, CPG and Automotive industries to create engaging digital experiences and communications.

Throughout my career I have built and led digital and e-commerce teams, managed 10M+ annual marketing budgets, delivered hundreds of online projects and campaigns.

Currently leading the D2C Digital Marketing in Samsung Gulf Electronics. Also had the privilege to lead on multinational clients such as Unilever, P&G, LG, Zain, Orange, Aramex, Nissan and many more.

PARAS RISHI

Senior Manager – Marketing, GMG Group

Experienced Marketing Professional & Intrapreneur with a demonstrated history of working in the fast-paced consumer-tech industry. Skilled in Marketing Strategy, Digital Marketing, Brand Management, Marketing Automation, Affiliate Marketing, Integrated Marketing Communication, Consumer Marketing, Product Marketing, Media Buying, Online Merchandising / In-App Marketing, CRM Marketing, Loyalty & Retention, MarTech / AdTech, PR & Corp Comm, Market Research and Strategic Partnerships.

Zafeer Shamsudeen

Director of Sales & Marketing, Al Rawabi Dairy Company

Proud Sri Lankan, Zafeer Shamsudeen has the ability and perspective needed to succeed at any organization's senior level. He uses a model of supportive and participatory leadership to promote the concepts of team building and empowerment within a company and functional teams. During his career, he has gained experience introducing new product launches, project Management, restructuring operations while growing sales, and leading cross-functional teams across domestic and gulf markets. Vast industry experience includes consumer goods, manufacturing, and banking services products in GCC Markets & Asian Markets. He has proven to manage large volumes of business and product development efforts with complete life cycle oversight of various industries across the board. He now knows fields critical to an organization's success. His key strengths lie in maximizing the company's profitability, launching inventive business strategies and inspiring individuals with whom he works—skilled in all aspects of brand management, sales and distribution channels, and continuous process improvement. Demonstrated capability to develop relationships with diverse groups across multicultural settings while capturing substantial market share in new regions.